bet171 Privacy Policy

1. Introduction and Scope

bet171 ("we", "us", "our", "the Company") is committed to protecting the privacy and personal data of every individual who accesses or uses the bet171 platform at bet171.bet. This Privacy Policy ("Policy") sets out in plain, formal English how we collect, use, store, disclose, and protect personal information in connection with the operation of our online casino and sports betting services targeting players in Bangladesh.

This Policy applies to all personal data we process about registered players, prospective players who visit our platform without completing registration, and individuals who contact our customer support team. It covers data collected through the bet171 website, mobile browser experience, live chat function, and all associated services.

By registering an account on bet171, completing our Know Your Customer (KYC) verification process, or otherwise submitting personal data to us, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not submit personal data to the bet171 platform.

2. Personal Data We Collect

We collect personal data through several channels and at various stages of your interaction with the bet171 platform. The categories of data we collect are described below.

3. How We Use Your Personal Data

bet171 processes your personal data only for specific, legitimate purposes. The table below summarises the primary purposes for which we use your data and the corresponding legal basis for each processing activity.

We do not use your personal data for automated profiling that produces legal or similarly significant effects without human review. Our responsible gaming monitoring system uses automated analysis to flag at-risk accounts, but all resulting interventions are reviewed by a human support agent before being applied.

4. Who We Share Your Data With

bet171 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

• Payment Service Providers: We share transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard solely to process your financial transactions. Each provider operates under its own privacy policy and data protection obligations.
• Game Technology Providers: Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive limited session and account data necessary to deliver game content, verify bet outcomes, and detect cheating or technical anomalies.
• Identity Verification Services: We may use third-party KYC and AML compliance services to assist with identity document verification. These providers process your identification data under strict contractual data protection obligations and are not permitted to use it for any other purpose.
• Fraud Prevention and Security Services: We share device fingerprint, IP address, and behavioural data with fraud detection partners to identify and prevent unauthorised account access, bonus abuse, and money laundering activity.
• Legal and Regulatory Authorities: We will disclose personal data to law enforcement agencies, courts, or regulatory bodies when required to do so by applicable law, court order, or when we have a good-faith belief that disclosure is necessary to prevent crime, protect the safety of individuals, or enforce our Terms & Conditions.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of the bet171 business, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments.

5. Cookies and Tracking Technologies

The bet171 platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience. A cookie is a small text file placed on your device by our web server when you visit the platform.

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens, security cookies, and load-balancing identifiers. You cannot opt out of these cookies without disabling access to the platform entirely.
• Functional Cookies: Store your preferences such as language settings, preferred game categories, and display settings. These improve your experience but are not essential to platform operation.
• Analytics Cookies: Help us understand how players navigate the platform, which pages are most visited, and where technical errors occur. This data is aggregated and anonymised. Analytics cookies may be disabled via your browser settings without affecting core platform functionality.
• Security and Fraud Prevention Cookies: Used to detect unusual access patterns, identify shared devices, and flag potential account takeover attempts. These cookies are essential to the platform's integrity and cannot be disabled.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may impair the functionality of the bet171 platform, particularly the login and cashier features. Your browser documentation provides guidance on managing cookie preferences for your specific browser and device.

6. Data Retention Periods

We retain personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable law. Our standard retention periods are set out below:

• Account and KYC Records: Retained for a minimum of 5 years from the date of account closure, or longer if required by applicable anti-money laundering legislation or ongoing legal proceedings.
• Transaction Records: Full financial transaction records, including deposit and withdrawal history, are retained for a minimum of 5 years from the date of the transaction.
• Gaming Activity Records: Game session logs, bet records, and sports betting history are retained for a minimum of 3 years from the date of the activity.
• Support Communications: Live chat transcripts and email correspondence with our support team are retained for 2 years from the date of the communication, or until the resolution of any related dispute, whichever is later.
• Marketing Consent Records: Records of consent to receive promotional communications are retained for as long as you remain subscribed plus 2 years following any withdrawal of consent, to demonstrate compliance.
• Dormant Account Data: If your account has been inactive for 12 or more consecutive months and is subsequently closed, your personal data will be retained in accordance with the periods above and then securely deleted or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.

7. How We Protect Your Data

bet171 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security framework includes:

• Transport Layer Security (TLS 1.2 / 1.3) encryption for all data transmitted between your device and bet171 servers.
• AES-256 encryption at rest for stored personal data, KYC documents, and financial records.
• Role-based access controls ensuring that only authorised bet171 personnel with a legitimate business need can access personal data.
• Multi-factor authentication (MFA) for all internal staff accounts with access to player data systems.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• 24/7 intrusion detection and anomaly monitoring systems covering all production infrastructure.
• Formal data breach response procedures including notification protocols in the event of a security incident that affects player data.

8. Your Data Rights

As a player on the bet171 platform, you have rights over your personal data. You may exercise any of the following rights by contacting us at [email protected] or via our 24/7 live chat:

• Right of Access: You may request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe and at no charge for reasonable requests.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you may request that we correct it. You may update basic contact details directly via your account settings.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where processing is based on consent), or where you object to processing and we have no overriding legitimate grounds to continue. Please note that this right is subject to our legal obligations to retain certain data for a minimum period (see Section 6).
• Right to Restriction of Processing: You may request that we limit the way we use your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Object: You may object to the processing of your personal data where we rely on legitimate interests as our legal basis, and where your individual circumstances justify that objection. You have an absolute right to object to the use of your data for direct marketing purposes at any time.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we process your data based on your consent (for example, to send you promotional emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. You can opt out of marketing communications via the unsubscribe link in any promotional email or by contacting support directly.

We will respond to all data rights requests within 30 calendar days of receipt. In complex cases we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day period.

9. Marketing Communications

With your consent, bet171 may send you promotional communications about bonuses, new games, sportsbook promotions, seasonal offers (such as Eid special promotions, Pohela Boishakh offers, and BPL cricket season bonuses), and other bet171 news. We will only send marketing communications to your registered email address or mobile number.

• You may opt in to receive marketing communications during the registration process or at any time via your account settings.
• You may opt out of all marketing communications at any time by clicking the "Unsubscribe" link in any promotional email, by updating your communication preferences in your account settings, or by contacting our support team via live chat.
• Opting out of marketing communications does not affect transactional notifications, which are sent as part of our contractual obligations (e.g., deposit confirmations, withdrawal status updates, and account security alerts).
• We do not share your contact details with third-party marketers or affiliates for their own independent marketing purposes.

10. Protection of Minors

The bet171 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an account, provide any personal data, or use any services on the bet171 platform.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will immediately suspend the associated account, delete the relevant personal data, cancel any pending transactions, and take appropriate steps to prevent future access by that individual. We encourage parents and guardians to monitor the online activity of minors in their care and to make use of parental control tools to prevent access to gambling platforms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify registered players via their registered email address and by posting a prominent notice on the bet171 platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the bet171 platform following the effective date of any update constitutes your acceptance of the revised Policy.

12. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact the bet171 data team through one of the following channels:

We are committed to resolving all privacy-related enquiries promptly and transparently. If you are not satisfied with our response, you may seek further guidance from relevant consumer protection authorities in your jurisdiction.

Your Privacy at a Glance

These cards summarise the most important points of the bet171 Privacy Policy. They are provided for convenience only and do not replace the full Policy text above.